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Desktop Support & Inventory Control

Lifeline is hiring a Desktop Support & Inventory Control position to support our growing team. This position assists Lifeline staff with comprehensive technical support of all agency computers, printers, telephones, smart phones/tablets, and other related technologies. This position is also responsible for maintaining an accurate inventory and equipment tracking. This is a mid-level role that will support the agency’s growing workforce. We’re looking for a candidate who is well-versed in MS Office, Windows Server 2016, 2019, Active Directory, DNS, DHCP, VOIP telephone technology, Zoom applications, networking, group policy and HIPAA security policies. This role requires independent analyses, effective communication, good interpersonal skills, and efficient problem solving. The day-to-day responsibilities include working closely with staff at all levels to provide comprehensive desktop support and inventory tracking.

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Specific Activities
  • Assist staff with the installation, configuration, and ongoing usability of computers, docking stations, mobile phones, peripherals, and software.
  • Work and communicate with staff remotely and onsite to troubleshoot and resolve problems in a timely and professional manner.
  • Maintain accurate and detailed trouble tickets and documentation of solutions in the knowledge base.
  • Assist staff with relocation of computer systems and peripherals.
  • Install, upgrade, and support Microsoft Windows 10, Microsoft Office 2016, Anti-virus/Anti-malware software, and other software products as assigned.
  • Configure and deploy new workstations, laptops and devices for network connectivity.
  • Train and orient staff on the use of hardware, software, and network resources.
  • Maintain accurate inventory and equipment tracking.
  • Create “How-To” instructional documents for publication using Microsoft Visio and Word.
  • Organize and secure old computers and components for storage and disposal.
  • Stay current on specific trends and issues as they relate to upgrades and security measures.
  • Work with IT Director to assess and purchase hardware and software from vendors.
  • Attend recurring supervision meetings.
  • Maintain HIPAA compliance in all aspects of the job.
  • Other duties as assigned.
BS degree or equivalent experience in information systems or related field. Ability to work as part of a team and under the supervision of the IT Director. Ability to upgrade, troubleshoot, and repair computer system hardware, firmware, and drivers. Fundamental knowledge MS Windows, web navigation, network and web security, TCP/IP networking and WiFi technology. Working knowledge of Windows Server 2016, 2019, Active Directory, DNS, DHCP, VOIP telephone technology, networking, group policy and HIPAA security policies.  Ability to manage and meet multiple deadlines on a routine basis. Ability to adapt to shifting and changing priorities.  Ability to type efficiently & accurately (> 40 wpm).  Excellent communication skills.

Additional Requirements
  • Must have a reliable vehicle, valid CA Driver License, insurance, registration, and a good driving record. Must make frequent trips to seven agency offices spanning from Oceanside to Escondido, and one office in Kearny Mesa.
  • Willing to use your own reliable, properly insured and registered vehicle for the job (mileage in excess of routine commute to Vista office is reimbursed).
  • Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.
Compensation and Benefits
We offer flexible work hours and excellent benefits to our employees.
  • Generous paid vacation
  • Paid sick time (6 days)
  • Paid holidays (14 days)
  • 100% employer paid medical, dental, vision, chiropractic and acupuncture coverage
  • 100% employer paid life insurance
  • Health and wellness programs
  • Employee Assistance program
  • Professional development assistance
  • Great employee incentive awards program
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
$24.92–$27.41/hr to start. Salary commensurate with experience and education. EEO.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time.  The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.
Work Schedule

Non-exempt, full-time, 40 hours a week, Monday – Friday.  Flexible hours (may include some evenings and weekends).