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Bilingual Receptionist

Lifeline Services is hiring a Bilingual Receptionist to support our growing team. This position supports our team with efficient and positive reception delivery and administrative support duties including handling appointments, meetings, calls, and triaging various needs to ensure smooth daily operations and support to our community. 
Were looking for an experienced receptionist with a positive and team oriented approach. The role requires solid office skills including software, flexibility, time management along with sensitivity and a passion for their work since the day-to-day work will be in the office working with the team, the community and clients of various backgrounds and needs

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Specific Activities
  • Responsible for answering calls, greetings clients and guests, and responding to voicemails
  • Maintains positive professional relationships with all staff, volunteer, clients, and community partners
  • Responsible for opening and closing procedures according to requirements and policies and procedures
  • Responsible for insuring ongoing neatness and sanitary condition of reception area, meeting rooms, and bathrooms
  • Provides prompt and professional customer service and lobby/waiting room management
  • Interacts and provides assistance to the community, clients, and staff by phone and in person
  • Provides limited information and referrals to community and organizations as appropriate
  • Works with staff to problem solve room reservations and clear communication between reception and various programs
  •     Operate and maintain office machines (i.e. copy machines, fax, printers, etc.)
  • Ensures brochures, folders, and other materials for the lobbies, resource carts, and reception office(s) are stocked and up to date
  • At the direction of direct manager supports agency with specific support tasks such as document development, calendaring, meeting prep and organization
  • Turns in all required documents correctly and on time including timesheets, logs, reports, etc.
  • Responsible for the accurate upkeep of internal and external resources
  • Contributes to an environmentally safe workplace by reporting and handling safety concerns and is a Safety Captain for the site
  • Maintains and orders supplies as needed
  • Coordinates mail, postage, and staff mail folders including distribution
  • Participates in staff meetings, supervision, training and other required agency and community meetings
  • Completes English/Spanish written document translation as needed
  • Adheres to all agency policies and procedures including HIPAA and crisis intervention
  • Is a back-up for equipment reservations and the all agency email info box
  • Must be able to work cooperatively in multidisciplinary teams
  • Completes other duties as assigned.
  • Minimum of an Associate’s degree required (Bachelors preferred) or equivalent combination or education and experience sufficient to successfully perform the essential duties of the job.
  • Bilingual Spanish is required including reading and writing.
  • Ability to type 40 words per minute.
  • Accurate spelling, grammatical usage, and excellent communication skills. Knowledge of MS Word, including strong formatting skills.
  • Good working knowledge of MS Excel, Outlook, Publisher, and other current software as necessary.
  • Possess excellent written and verbal communication skills and the ability to think and express oneself in a creative manner. 
  • Establish and maintain effective working relationships while showing open mindedness and a collaborative spirit.
  • Compatibility with agency purpose, goals, philosophy, and approach.
  • Interactions with others reflect a spirit of honesty, humbleness, and self-awareness.
  • Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative.
  • Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care. 
Additional Requirement
  • Must have a valid driver’s license and reliable transportation with a good driving record.
  • Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed).
  • Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.
Compensation and Benefits
We offer flexible work hours and excellent benefits to our employees.
  • Generous paid vacation
  • Paid sick time (6 days)
  • Paid holidays (14 days)
  • 100% employer paid medical, dental, vision, chiropractic and acupuncture coverage
  • 100% employer paid life insurance
  • Health and wellness programs
  • Employee Assistance program
  • Professional development assistance
  • Great employee incentive awards program
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Paid supervision hours (clinical positions)
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time.  The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer
Work Schedule
  • Full Time
  • Mondays through Thursdays from 11:00am-7:30pm and Fridays from 8:30am-5:00pm
  • $15.58-$17.08 hourly will commensurate with experience and education.  EEO.